if you want to know more
(for dental practices)
1. What are Dcare Professional Kits?
Dcare Professional Kits are ready-to-use oral care packs developed in consultation with dental professionals. They’re ideal for patient take-home use, post-treatment care, or new-patient welcome packs - helping your practice reinforce preventive care beyond the chair.
2. Can we customise the kits for our clinic?
Yes. Clinics can choose from a range of core products and optional add-ons such as flossers, mouth sprays, or interdental brushes. Custom packaging and co-branding with your clinic’s name or logo are also available upon request.
3. How do we place an order?
Please contact Dcare directly to confirm your preferred products, quantities, and delivery details. Once confirmed, we’ll issue a quotation and invoice before dispatching your order.
4. What is the minimum order quantity?
There’s no strict minimum order, though bulk or recurring orders receive preferred pricing. We can also assist with seasonal or patient-specific supply planning.
5. Are your products ADA-compliant?
Yes. All toothpaste and fluoride products meet Australian Dental Association (ADA) fluoride ppm standards and are sourced from reputable suppliers that meet local safety requirements.
6. How does delivery work?
Our team provides in-person delivery from Preston, VIC, charged at $0.80 per km (one-way) based on Google Maps. Orders within Melbourne Metro are typically fulfilled within 5-7 business days. Regional deliveries can be arranged by courier. Delivery costs to be provided.
7. How do we pay?
Invoices can be paid via bank transfer or PayPal. Prices exclude GST, which is added to the total. Any payment-method surcharges are payable by the clinic.
8. What is your return policy?
We don’t accept change-of-mind returns. If an item is defective or damaged on delivery, please contact us with photos within 7 days for replacement or credit. Custom-branded or clinic-specific kits are non-returnable except in the case of manufacturing defects.
9. Can we use Dcare branding in our marketing?
Written consent is required before using the Dcare name or logo in marketing materials or online content. Approved co-branding options are available - please contact us for potential collaboration.
10. Will more professional products become available?
Yes. We’re continually expanding our professional line with new oral care options and kit configurations. Stay tuned to our website and social media for updates.
All information and products on this website are intended for general oral care and are not a substitute for professional diagnosis, treatment, or advice. Always consult a qualified dental practitioner or healthcare professional before using any new oral care products or if you have specific oral health concerns. Dcare accepts no liability for misuse of products or reliance on information provided online.